Concessionary Smart Cards

Smart Cards

Terms and Conditions

• The Ferry Services Concessionary Travel Card has replaced the previous ferry vouchers issued by Orkney Islands Council.

• Eligible residents of Eday, Egilsay, Flotta, Graemsay, Hoy, Rousay, Sanday, Shapinsay, Stronsay, Westray and Wyre are entitled to 24 free single passenger trips on Orkney Ferries between their home isle and the Orkney Mainland. Eligible residents of North Ronaldsay and Papa Westray will continue to receive vouchers until further notice.

• Island residents in receipt of the higher or middle rate of the care component of Disability Living Allowance or Higher rate of Attendance allowance are also entitled to the same number of free trips for a companion. The companion can vary from trip to trip providing they board and disembark with the eligible user.

• Island residents in receipt of the higher rate of the mobility component of Disability Living Allowance or the higher rate of Attendance Allowance are entitled to the same number of free vehicle trips.

• Trips that have not been used by 31 March will be cleared from the card and the next years concessionary entitlement ‘loaded’ on 1 April for use until 31 March the following year.

• The Ferry Services Concessionary Card remains the property of Orkney Islands Council and should be returned on demand.

• The person named on the card is the only person allowed to use the Ferry Services Concessionary Travel Card. It is not transferable. Allowing someone else to use it is fraud and your entitlement to free concessionary trips on board Orkney Ferries may be withdrawn.

• Travel using the Ferry Services Concessionary Travel Card is subject to the normal regulations and conditions of carriage of Orkney Ferries. The card gives the same rights as enjoyed by any fare-paying passenger.

• Failure to produce the smart card to claim a free concessionary trip on board Orkney Ferries will result in the purser charging a full fare which will be non refundable.

• Lost or found cards should report to the Transportation Service, Orkney Islands Council, School Place, Kirkwall, Orkney, KW15 1NY or telephone 01856 873535.

• There may be an administration charge for replacement cards

• If there are any other administrative queries please contact Orkney Islands Council Transportation Service on 01856 873535.

Question and Answer

1. What is a travel card?

The Orkney Ferries Travel Card is an electronic card which can be used as a means of identification and to store data such as your OIC concessionary entitlement for use on board Orkney Ferries.

2. What will the travel card be used for?

The card will initially be used for concessionary travel purposes and will therefore be issued to all eligible residents residing in the islands of Orkney.

In the future, it is anticipated that you will also be able to ‘load’ cash onto the card for your convenience which will reduce the number of cash transactions carried out whilst on board the ferry.

3. What are the benefits of the travel card?

The travel card contains all concessionary information which replaces the book(s) of vouchers you previously carried along with a form of identification. The card cuts down on administration time and the cost of printing vouchers on an annual basis. The travel card will also prevent any misuse of the concessionary entitlement scheme.

4. How will the travel card be used?

The travel card will be used in the same way as the previous concessionary voucher scheme. The purser will simply ask you for your card instead of your vouchers. A trip will therefore be deducted from your card each time you travel.

5. Can I travel without my concessionary travel card?

You will be able to travel on the ferries without your card, although the purser will charge you the appropriate fare (which will be non refundable). You must therefore ensure that you carry the travel card with you in order to use your free concessionary travel entitlement.

6. How do I know how much concessionary entitlement I have left on my card?

Each time you travel, the purser will deduct a trip from your card. You will be provided with a receipt which will detail the number of concessionary trips still remaining on your card. You will also be able to check the entitlement left on your card at the Orkney Islands Council Transport Section based at Scapa.

7. When do I start to use my travel card?

The Travel cards became effective from 1 April 2012. It is therefore essential that you carry your card with you in order to claim your free concessionary travel.

8. How is my concessionary entitlement updated each year?

The card is automatically loaded with your concessionary entitlement from 1 April to 31 March each year. The card is then automatically cleared of any remaining trips and re?loaded with your new entitlement from 1 April. As your card will be used year on year please do not discard it.

9. What if my travel card is lost or damaged?

Please contact the Transportation Service if you require a new card. Please be aware that there may be an administration charge for any replacement cards required.

10. Who do I contact for further information?

Transportation Service tel: (01856) 87 3535

Development and Infrastructure Service

Orkney Islands Council web:

School Place


KW15 1NY