Booking and Tickets

  • Chevron-down
    Do I need to book?

    We would advise all customers to book to avoid disappointment. If you have a booking and there is a disruption to the service, we will be in touch with you to make alternative arrangements. Bookings must be made at least 1 hour before departure.

    All bookings for non-account holders must be paid for prior to departure, payment can be taken online if you make an online booking, or by calling the team on 01856 872 044

  • Chevron-down
    Do you offer online bookings?

    Bookings can be made on our website for passengers, cars & pick-up trucks up to 5.5m and motorbikes. For all other bookings, please call 01856 872044

    Please do not use our online booking system for commercial vehicles, as vehicles may be refused travel if deck space is not available.

  • Chevron-down
    Do I get a paper ticket?

    We do not issue paper tickets*. Customers booking online will receive an email confirmation, passengers booking over the phone can request a confirmation of booking, which will be forwarded via email.

    *From the 14th of October we will issue tickets in the form of a QR code sent by email. Customers will receive a confirmation once they have booked which will include this QR code. Passengers should have the QR code ready on a mobile device or printed out to show our pursers to check-in. Alternatively, passengers can take a note of their booking reference number to check-in.

  • Chevron-down
    Do you sell 'island hopper' tickets?

    We do not offer an island hopper service. During the summer months, we provide excursion sailings – these will be advertised on our website and via social media channels.

  • Chevron-down
    Am I entitled to a discount?

    The following groups receive discounted travel:

    Island Residents – discounted books of 50 tickets are available for residents who live permanently on Islands off the Orkney mainland. Tickets must be used within 365 days of the date of purchase.

    Island Residents over the age 65+ or with a disability can apply for a smart card via the Orkney Island Council transport team on 01856 873636

    Registered disabled passengers in possession of a blue badge and vehicles being used to carry registered disabled passengers qualify for concessionary rates.

    Juniors up to the age of 22 and in possession of a Young Scot card or other government issued ID, students in possession of a valid student card and senior citizens (63+) qualify for discounted passenger fares.

    Passengers in possession of a Scottish National Entitlement card with 'Eye' endorsement travel at the same rate as Registered Disabled Passengers.

    Infants under the age of 5 travel free of charge.

  • Chevron-down
    Can I get a refund?

    Refunds are available for travel cancelled at least 1 hour before the sailing time. When the office is closed, cancellation requests can be sent to info@orkneyferries.co.uk

    Refunds are not available for books of 50 tickets, these are sold on a non-refundable basis.

  • Chevron-down
    Can I amend my booking?

    Bookings can be amended by calling our team on 01856 872 044. Online amendments coming soon.

  • Chevron-down
    Do I need photo ID?

    No, there is currently no requirement for this.

Arriving and Boarding

Onboard

Cargo and Dangerous Goods

Current Service UpdateArrow-right
About Orkney FerriesArrow-right
The FleetArrow-right
Ship PlotterArrow-right
Smart CardsArrow-right
CareersArrow-right
Dangerous GoodsArrow-right